Contact Us

Got a question for us? No problem – we’d love to hear from you

How can we help? If you can't find the answer to your question in our FAQs, get in touch by starting a Live Chat.


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You can find the answers to most questions in our FAQs.

Go to FAQs >>

Need to make a claim?

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Submit your claim online.

Go to Claims >>


We're here to help

Live Chat

The easiest and quickest way to contact us is by starting a Live Chat.

The Live Chat button will show when we have agents available to assist you.

We’re available on Live Chat at the following times:

  • 8:30am-8:30pm Monday to Friday
  • 9am-5pm on Saturdays
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Looking for our address?

As the UK’s longest-running online provider of car hire excess insurance, our staff are trained to help manage your policy online.

If you need to speak to someone, please let us know by starting a Live Chat.

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Need to speak to someone?

Ask a question or manage your policy

Our friendly team are on hand to help with anything to do with your policy. Just start a Live Chat to speak to us.

What if I need to cancel my policy?

If you need to cancel, the easiest and quickest way to let us know is by starting a Live Chat. For all the information you need on cancelling your policy, including alternative ways to cancel, please read our FAQs.

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Our payment systems are verified by VeriSign.

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For more information, or to find the answers to frequently asked questions please consult the FAQs.

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Haven't been able to find the answer to your question using the FAQs page? Visit our contact us page.

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We accept payment from Amex, Maestro, Mastercard and Visa cards.

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