The majority of car rental agreements will include in their price mandatory insurance cover for Collision Damage Waiver (CDW) and Third Party Liability (TP). In the event of damage or theft of the rental vehicle, car rental companies will charge you an excess, which is the amount you are responsible for paying towards repair costs.
How does excess reimbursement insurance work?
Excess reimbursement insurance is a voluntary insurance, which is useful if there is an excess applicable to your car hire. The cover applies to the individual, so you are covered, even if you change the car hire company or the type of car that you have hired.
It is designed to repay the excess or repair costs you have to pay under the terms of the rental agreement following damage to the rental vehicle. The reimbursement of the excess is subject to the exclusions detailed in the policy wording.
What is covered
Key features and benefits include:
- Excess on damage and theft up to €7,100 per year
- Drivers aged 21 to 85 years old (inclusive)
- Covers damage to the windows, undercarriage, roof, tyres and headlights not otherwise covered by damage waivers from car hire companies
- Damage caused by using the wrong type of fuel: up to €550 per claim and €2,200 per year
- You (the policyholder), plus up to seven additional drivers named on your rental agreement
What is not covered
Please be aware that for this policy is only valid for residents of the United Kingdom, Spain, France, Italy, Germany, Ireland, Sweden or the Netherlands.
Coverage exclusions include:
- Damage to the interior or contents of the car
- Drivers must be aged between 21 and 85 years of age
- Rentals contracts cannot be longer than 60 continuous days
- Where damage is the result of driving off-road
- If the market value of the Rental Vehicle exceeds €130.000
Full details of what is and isn’t covered can be found in the policy wording.
Our policy documents are available in English, Spanish, French, German, Italian, Swedish and Dutch. These can be found on the product description pages of this website.
You can buy this insurance through our online quote and buy platform on www.insurance4carhire.com. The policy can be bought up to 364 days in advance, right up to before you collect the rental vehicle.
You can choose to buy either an Annual policy, which will provide cover for multiple hires throughout the period of cover, or a Daily policy which will provide cover specifically for the days that you request it.
During the quote and buy process you will be asked a number of questions. These will include basic information such as:
- the details of the lead driver on the rental agreement
- the policy start date and time,
- if it is a Daily policy, how many days you require cover for.
This information will be used to create the insurance4carhire policy certificate. Please ensure that the information provided is the same as those detailed in the car rental agreement.
The offer and selling price of this policy lasts until your browser session expires.
You can pay for this insurance policy using your Visa or MasterCard debit or credit card. The price provided has to be paid in full. Before proceeding to payment, you will see a breakdown of costs including the insurance premium, the Insurance Premium Tax (IPT), our Customer Service charge and if you use a credit card, a corresponding fee.
Once the payment has been finalised, we will send a confirmation email that includes your policy wording, insurance certificate and our terms of business document. Please ensure you save these documents and we recommend you take with you whenever you pick up a rental vehicle.
If you need us at any time, our contact details are as follows:
Phone: +44 (0) 1242 538 475 (Monday to Friday, 9am to 5pm GMT)
Please contact us if you need to change any details of your policy or if you would like to upgrade to another type of policy within the duration of the contract.
Cooling off period
If you decide that you wish to cancel this insurance, simply contact Insurance4carhire on +44 (0) 1242 538 475 or write to Insurance for Car Hire, Towergate Insurance, Ellenborough House, Wellington Street, Cheltenham, GL50 1XZ or firstname.lastname@example.org. If you cancel within 14 days of receiving your documents you will receive a full refund of premium and Customer Service Charge as long as you have not made a trip, have not made a claim and do not intend to make a claim.
How to make a claim
Claiming is easy, all you need to do is:
Download a claims form, or write to Castles to visit in Europe or call +44 (0) 1242 538 475 and a copy will be sent to you. If you prefer by post:
Leave the rest to us, payment will be sent to your chosen bank account. We aim to pay your money into your account within 15 days of receiving your claim.
If there’s an issue or you have a question, simply call the team for assistance on +44 (0) 1242 538 475 or email us on Castles to visit in Europe.
Insurance 4 Car Hire is a trading name of Towergate Underwriting Group Limited. Towergate Underwriting Group Limited are registered in England company No. 4043759, registered address; Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent, ME14 3EN, United Kingdom. Towergate Underwriting Group Limited are Authorised and Regulated by the Financial Conduct Authority
Phone: +44 (0) 1242 538 475
Towergate Underwriting Group Limited is a British insurance broker authorised to trade their products in Ireland through the Passporting right number 313250.
The insurance is underwritten by AIG Europe Limited. AIG Europe Limited are registered in England company No 01486260, registered address; The AIG Building, 58 Fenchurch Street, London, EC3M 4AB, United Kingdom. AIG Europe Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (FRN 202628) in the United Kingdom and is regulated by the Central Bank of Ireland for conduct of business rules.
You can visit the Financial Services Register, which is a register of all authorised financial services firms in the UK, at www.fca.org.uk/register. You can also contact the Financial Conduct Authority on phone number 0800 111 6768 (free phone) or 0300 500 8082.
We have created a product as a result of an extensive market research to offer a policy suited to car rental excess protection.
We understand that you require insurance which is suited to your circumstances. In this instance we have not made a recommendation in respect of car hire excess reimbursement, instead we have provided you with information to enable you to decide whether it is suitable for your needs.
The levels of cover and insurer(s) are detailed in the product pages of this website.
The information provided is only information content and in the case of contradiction with any other specific information provided to the customer during the subscription process, the later will prevail.
Service and complaints
Every effort is made to provide you with a high standard of service. However, if you wish to make a complaint, please follow the complaints procedure shown below.
Complaints about policy matters
If you wish to make a complaint about any aspect of this insurance other than a claim, please contact:
The Managing Director, Insurance4carhire, Towergate Insurance, Ellenborough House, Wellington Street, Cheltenham, GL50 1XZ, United Kingdom or call +353 180 0818 990, email: email@example.com.
Complaints about a claim
If You wish to make a complaint about a claims matter, please contact:
AIG Customer Relations
AIG Europe Limited
The AIG Building
2-8 Altyre Road
Phone: +44 0800 012 1301
Lines are open Monday to Friday 9.15am – 5pm, excluding bank holidays. The Customer Relations free call number may not be available from outside of the UK – so please call Us from abroad on +44 (0)20 8649 6666.
If you suffer a disability that makes communication difficult, please let Towergate or AIG know and they will be pleased to help.
Alternatively, if you have purchased your policy online, you can submit a complaint through the European Online Dispute Resolution (ODR) platform: http://ec.europa.eu/odr.
If you remain dissatisfied
If you remain dissatisfied after you have reported your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. you can find more information on the Financial Ombudsman Service at www.financial-ombudsman.org.uk .
This procedure does not affect your right to take legal action.
Data Protection Act
We will only use the information you provide to administer your policy and handle any claims. We may pass your information to other parties who act on our behalf for these activities inside and outside of the European Economic Area (“EEA”).
We may also share your information with other insurers, regulatory bodies, fraud prevention agencies or other parties as permitted or required by law.
We will take reasonable steps to make sure the information held is accurate and only used and kept for as long as necessary.
Data protection laws outside of the EEA may not be as comprehensive as those within it and we will take reasonable steps to ensure that your data is always protected in accordance with the EEA standards.
You have the right to access or have corrected the personal data that we hold about you by sending a written request to Information Security Officer, Towergate House, Eclipse Park, Sittingbourne Road, Maidstone, Kent, ME14 3EN, and/or email: firstname.lastname@example.org or write to Data Protection Officer, AIG Europe Limited, The AIG Building, 58 Fenchurch Street, London, EC3M 4AB.United Kingdom.
You may be charged a fee.
Calls may be recorded for training and monitoring purposes.