Need to make a claim with your I4CH car rental insurance policy? We help to alleviate the stress with a straight forward claims process. Just be sure to notify us that you need to claim, at least 31 days from the date your card is charged for damage.

How to Claim on your Car Rental Insurance

If your policy reference number starts with AIG, please log in to your existing customer area and access our online claims portal.

If your policy reference number starts with anything else, please follow the instructions below:

Claiming is easy; an expert claims handling service provided by Direct Group is available to all insurance4carhire customers. All you need to do is:

  1. Download a claims form or call Direct Group 0344 8542 059 and a copy will be sent to you.
  2. Submit your claim with the supporting information, you can do this via email or post to our claims handlers (details below).
  3. Leave the rest to us, payment will be sent to your chosen bank account.

If there’s an issue or you have a question, simply call the team for assistance.

Claiming for CDW and SLI?

Show the rental company a copy of your insurance4carhire policy and they can contact the claims team on your behalf. That way the rental company can claim the money from the insurer and you won’t be left out of pocket.

What You Need to Provide

IMPORTANT: So that your claim is processed as efficiently as possible, please return your completed claim form to the claims team together with the following items and supporting documentation (if emailing your claim, you can scan it and attach to the email):

Please note: you may be asked to provide proof of identity and proof of residency for example a driving license, council tax statement or utility bill.

I4CH Claims Contact Details

Claims Department
Direct Group Limited
Quay Point
Lakeside Boulevard

Phone: 0344 854 2063  

Fax: 0344 412 4158


Download your I4CH claims form


Claim Form UK (PDF 618KB)


Claim Form Ireland (PDF 618KB)


Formulaire de reclamation (PDF 657KB)


Schadenmeldeformular (PDF 652KB)


Modulo di richiesta (PDF 655KB)


Schadeformulier (PDF 646KB)


Ansökningsformulär (PDF 646KB)

Failure to provide full documentation may jeopardise the reimbursement of your costs.