How to Make a Claim

Need to make a claim? Please follow the instructions below

See information for:

Car hire excess insurance claims


If your inception date was ON or AFTER 9th August 2022

Make a claim via the Swinton website


If your inception date was BEFORE 9th August 2022

Please submit your claim and your supporting documents using our online claims portal. Note that when logging in for the first time, you will be prompted to create a password. 

Log in to the claims portal


  1. Submit a claim using our online claims portal

  2. The insurer, AIG, will review your claim

  3. If your claim is successful, AIG will aim to pay your money into your account within 12-15 working days of receiving your claim

So that your claim can be processed as efficiently as possible, please ensure that you upload the following items of supporting documentation when submitting your claim -  please note that failure to support your claim with these documents will delay the process:

  • A copy of the car rental agreement
  • A copy of the rental receipt (if separate from the car rental agreement)
  • Your copy of the damage report from the rental company, car club or car rental agency
  • Your damage breakdown invoice confirming the amount you have paid in respect of the loss or damage for which the rental company holds you responsible*  
  • A copy of your credit card statement or other proof of payment showing payment of the damages claimed
  • If available, photographs of vehicle damage, the site of any accidents or thefts and any other photographic evidence which you think might be helpful in assessing your claim
  • A copy of the police report (if the incident required the police to attend)

*The damage invoice helps to determine if there are additional charges for the rental, i.e. extra days or additional drivers. It is also used to confirm items such as fuel or cleaning, which are not included in your cover. These are elements the rental companies sometimes add to the final amount, which is why the damage invoice including the breakdown of charges is a key document helping to establish the excess amount.

Show the rental company a copy of your insurance4carhire policy and they can contact the claims team on your behalf. The rental company can make the claim directly with your insurer, AIG, and you won’t be left out of pocket.

Van hire excess insurance claims

If you need to make a claim on your van hire excess insurance policy, please download a claims form and submit it by either email or post, using the contact details shown at the top of the form. 

Download a van claims form (PDF 858KB)

Motor & Lifestyle excess insurance claims

An expert claims handling service provided by AIG is available to all insure4excess customers. All you need to do is follow these simple steps:

  1. Call the AIG claims team on 0344 892 1432 or download a claims form (PDF 16KB)
  2. Submit your claim together with supporting information listed below, to AIG, via post or email
  3. Leave the rest to the AIG claims team!

Download a motor and lifestyle excess claims form (PDF 727KB)

What you need to provide

Important – So that your claim is processed efficiently, please return your completed claims form to the claims team together with the following supporting documents.

  1. A copy of the schedule, policy wording or certificate of your main insurance policy
  2. A copy of the settlement letter, by the insurers of your main insurance policy
  3. Any other supporting documents to allow us to process your claim

Claims team contact details

The AIG Building
2-8 Altyre Road

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