Complaints

We aim to provide you with a high level of customer service at all times, but if you are not satisfied in how your policy was arranged, please contact us:

Contact

  • In writing: Complaints Department 
  • Insurance4carhire EU
    Ulysses House 
    22/24 Foley Street 
    Dublin 1 
    DO1 W2T2 
  • Email: DublinCompliance@carolenash.ie

If you are not satisfied with how we dealt with your complaint, you can refer the matter to the Financial Services and Pensions Ombudsman who will review your case on an independent basis.

  • Address: Financial Services and Pensions Ombudsman 
    Lincoln House 
    Lincoln Place 
    Dublin 
    D02 VH29
    Email: info@fspo.ie 
    Website: www.fspo.ie

 If your complaint relates to the administration of your policy, you will need to refer to your policy pack for full details of the administrator’s complaint procedures, and contact them directly.

If you are not satisfied with the way we have dealt with your complaint, you may also use the European Commission’s Online Dispute Resolution Platform to make a complaint http://ec.europa.eu/odr